Terms of Service

Service Provider Information

• Service Name: Mayadeen Real Estate Platform
• Email: support@mayadeen.app
• Website: https://mayadeen.app

1. Agreement to Terms

By accessing or using the Mayadeen mobile application or any of our services ("App" or "Services"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use the App or Services.

2. Description of Service

Mayadeen is a real estate platform that allows users to:

• List properties for sale or rent
• Browse and search for properties
• Contact property owners and agents
• Manage property listings

3. User Accounts

3.1 Registration

To list properties, you must create an account by providing accurate and complete information. You are responsible for maintaining the security of your account credentials.

3.2 Account Responsibilities

• You must be at least 18 years old to create an account
• You are responsible for all activities under your account
• You must notify us immediately of any unauthorized use
• One person or entity may maintain only one account

3.3 Data Responsibility and Deemed Receipt of Notices

The user bears full responsibility for the accuracy of the email address used to create the account. The user must ensure the accuracy and updating of their contact information, as all notifications sent to the registered email address are considered received 24 hours after sending, whether or not the user has read or accessed them.

In addition, the platform delivers certain notices through in-app notifications posted within the Mayadeen application. Any in-app notification is deemed received 24 hours after it is posted within the application, whether or not the user has opened, viewed, or acknowledged it. The user is responsible for maintaining access to the application and for regularly checking in-app notifications. The platform is not obligated to deliver the same notice by any additional channel unless expressly stated otherwise in these Terms.

3.4 User Responsibility When Reporting

When submitting a report about a listing or content, you confirm that:

• The report is submitted in good faith and not for malicious or competitive purposes
• The information provided in the report is accurate and truthful to the best of your knowledge
• You have an objective basis to believe the listing violates these Terms

Warning: Submitting false or malicious reports may result in suspension or termination of your account.

4. Property Listings

4.1 Listing Requirements

Property listings must:

• Contain accurate and truthful information
• Include genuine photographs of the property
• Specify correct location and pricing
• Comply with all applicable laws and regulations in the country where the property is located

4.2 Prohibited Content

You may not post listings that:

• Contain false or misleading information
• Violate intellectual property rights
• Include inappropriate or offensive content
• Promote illegal activities
• Contain spam or malicious links

4.3 Listing Duration

Property listings are active for the duration of your selected listing period (e.g., 30, 60, 90 days...). Upon expiration, listings will be permanently deleted from the platform along with all associated content (photos, descriptions, and details). Deleted listings cannot be restored or recovered. The active listing period is calculated based on days during which the listing is publicly visible on the platform. Days during which a listing is unpublished by Mayadeen administrative action, other than as a consequence of a confirmed Terms of Service violation, are not counted against the paid listing period and are restored to the advertiser in accordance with Section 11.5.

5. Payments and Listing Fees

5.1 Pricing

Listing fees are displayed in the App or Services and are charged per property based on the listing duration you select. Each property listing has its own duration and fee:

• Listing duration (e.g., 30, 60, 90 days...)

5.2 Listing Extensions

You may extend your property listing before expiration by purchasing an additional listing period. Each extension is treated as a new listing fee and is non-refundable.

5.3 Payment Processing

All payments are processed through Apple App Store or Google Play Store. By making a purchase, you agree to their respective terms and conditions. Once payment is confirmed, your property is published immediately.

5.4 Refund Policy

General Policy:

Listing fees and extension fees are non-refundable once your property listing is published and active on the platform.

Refund Exceptions:

You may be entitled to a refund only if:

• Technical failure on our part prevents your listing from being published
• We fail to provide the service as described in these Terms
• Required by applicable app store policies or consumer protection laws

Refund Process:

• All refund requests are processed through Apple App Store or Google Play Store according to their refund policies
• For service-related issues, contact support@mayadeen.app
• Mayadeen does not process refunds directly
• We will cooperate with app store refund processes when technical failures occur on our side

6. User Conduct

You agree to:

• Use the App or Services in compliance with all applicable laws
• Respect other users and their privacy
• Not attempt to manipulate or abuse the platform
• Not scrape or collect data without permission
• Not impersonate others or misrepresent your identity

7. Intellectual Property

The App, including its design, features, and content (excluding user-generated content), is owned by Mayadeen and protected by copyright and other intellectual property laws.

7.1 Your Content

By posting listings or content, you grant Mayadeen a non-exclusive, worldwide, royalty-free license to use, display, and distribute your content within the App or Services.

7.2 Map Services

Our map services and infrastructure are provided exclusively for use through the Mayadeen application.

Prohibited Activities:

• Accessing our map services outside the Mayadeen app
• Scraping, downloading, or mirroring map data from our infrastructure
• Reverse engineering our map infrastructure
• Using our services to create derivative map applications
• Automated bulk downloading from our servers

8. Privacy

Your use of the App or Services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

9. Disclaimers

THE APP OR SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED.

10. Limitation of Liability

10.1 Financial Liability Cap

To the maximum extent permitted by law, Mayadeen's total financial liability to any user for any claim arising from use of the App or Services is limited to the lesser of:

• The total fees paid by the user in the 12 months preceding the claim, or
• $100 USD (or equivalent in Syrian Pounds)

10.2 Exceptions to Liability Cap

The above limitation does not apply to:

• Personal injury or death caused by Mayadeen's negligence
• Fraud or fraudulent misrepresentation
• Any liability that cannot be excluded or limited under applicable law

10.3 Disclaimer for Moderation Actions

In addition to the above, Mayadeen shall not be liable for:

a. Listing or Account Suspension:

• Lost business opportunities or potential income due to temporary suspension
• Reputational damage resulting from suspension during review period
• Inability to access account during investigation

b. Listing Deletion or Removal:

• Loss of content, images, or data after removal
• Financial losses from listing removal before paid period expires
• Loss of potential customers or deals due to listing unavailability

c. Technical Failures:

• Service interruptions or performance slowdowns
• Data loss due to server or cloud storage errors
• Software bugs affecting listing visibility
• Backup or data recovery failures

d. Third-Party Actions:

• Malicious or false reports from other users
• Cyber attacks or hacking attempts
• Competitors abusing the reporting system

e. Good Faith Review Errors:

• Moderation decisions made in good faith even if later proven inaccurate
• Differences in interpretation of Terms or content standards
• Delayed responses to appeals during high-volume periods

f. Indirect or Consequential Damages:

• Loss of profits or data
• Business reputation damage
• Disputes between users
• Issues arising from third-party services (payment processors, etc.)

g. Force Majeure:

• Natural disasters, wars, or strikes
• Power or internet outages beyond our control
• Changes in laws or regulations
• Government orders or directives

10.4 User Indemnification

By using the Mayadeen App or Services, you agree to defend, indemnify, and hold harmless Mayadeen, its affiliates, subsidiaries, officers, directors, employees, agents, partners, and licensors from and against any and all claims, damages, obligations, losses, liabilities, costs, debts, and expenses (including but not limited to reasonable attorneys' fees and court costs) arising from or related to:

a. Your Use of the App or Services:

• Any misuse or unauthorized use of the App or Services
• Your failure to comply with these Terms of Service
• Your violation of any applicable laws or regulations

b. Your Property Listings and Content:

• False, misleading, inaccurate, or fraudulent information in your listings
• Copyright infringement or unauthorized use of images, photos, or text
• Violation of third-party intellectual property rights
• Misrepresentation of property ownership, features, location, or price
• Posting of prohibited, illegal, or inappropriate content
• Duplicate or spam listings

c. Transactions and Disputes:

• Any transaction or dispute between you and other users
• Disputes with property buyers, sellers, renters, or landlords
• Failure to honor agreements made through the platform
• Fraud, misrepresentation, or breach of contract in property transactions

d. Third-Party Rights Violations:

• Invasion of privacy or violation of publicity rights
• Defamation, libel, or slander
• Harassment, threats, or abusive behavior toward other users
• Unauthorized use of another person's identity or property

e. Legal and Regulatory Non-Compliance:

• Violations of applicable real estate laws and regulations
• Failure to obtain necessary permits or licenses for property transactions
• Tax evasion or failure to comply with tax obligations
• Violations of applicable consumer protection laws

f. Your Negligent or Wrongful Conduct:

• Any negligent, reckless, or intentional misconduct
• Harm caused to other users or third parties
• Property damage or personal injury resulting from your actions

Defense and Settlement:

You agree to cooperate fully with Mayadeen in the defense of any claim. Mayadeen reserves the right, at its own expense, to assume the exclusive defense and control of any matter subject to indemnification by you, and you agree not to settle any such matter without Mayadeen's prior written consent.

Survival:

This indemnification obligation will survive the termination or expiration of these Terms of Service and your use of the App or Services.

11. Content Moderation and Notice & Review Mechanism

11.0 Mayadeen's Independent Moderation Authority

Mayadeen reserves the right to monitor all listings published on the platform independently and on its own initiative, without requiring a report from any user. Moderation actions under this Section 11 may be triggered either by Mayadeen's own review of listings or by reports submitted by users. All moderation actions, whether initiated by Mayadeen independently or in response to a user report, are governed by the procedures set out in this Section 11.

11.1 Listing Reporting Mechanism

We provide users with the ability to report listings they believe violate the Terms of Service. Reports can be submitted via:

• "Report Listing" button within the App
• Email: support@mayadeen.app

11.2 Acceptable Reporting Reasons

Reports must be based on one of the following reasons:

• False or misleading information: Incorrect property description, location, or price
• Inappropriate images: Non-genuine property photos or inappropriate content
• Fraudulent activity: Evidence of attempted fraud or scam
• Intellectual property violation: Use of copyrighted images or content without permission
• Illegal content: Promotion of illegal activities
• Duplicate listings: Same listing posted multiple times
• Spam: Harmful external links or non-real estate commercial advertisements

11.3 Review Procedures

Upon receiving a valid report, we follow these procedures:

1. Receipt and Registration:
   • Register the report in the system
   • In-app confirmation displayed to the reporter upon submission
   • Initial assessment of report validity
2. Manual Review (within 72 hours):
   • Examination of the reported listing by moderation team
   • Review of evidence provided by reporter
   • Verification of Terms of Service violation
3. Temporary Suspension (if necessary):
   • In serious cases (clear fraud, illegal content), the listing may be temporarily suspended during review
   • Immediate notification to advertiser about suspension and report reasons
   • Listing will NOT be permanently deleted until review is complete and final decision is made
4. Advertiser Notification (within 48 hours of suspension):
   • Send a detailed notice to the advertiser by email to the registered email address, explaining:
     • Report reasons
     • Potentially violated Terms of Service clauses
     • Opportunity to respond or clarify within 48 hours from the time the email notice is deemed received under Section 3.3
5. Final Decision:
   • After reviewing all evidence and responses, a final decision is made to:
     • Reject the report: Reactivate listing and compensate advertiser with suspension days
     • Accept the report: Permanently remove listing with explanation of reasons

11.3.bis Quick Administrative Action for Minor Violations

For minor, clear, and non-serious violations — including but not limited to spam content, duplicate listings, incorrect category placement, missing or inappropriate images, and listing format non-compliance — Mayadeen may temporarily unpublish a listing as a quick administrative action, without initiating the formal review process set out in Section 11.3. The following conditions apply to any such action:

• The advertiser receives an in-app notification specifying the precise reason for the unpublishment at the time the action is taken.
• The paid listing duration counter is automatically paused from the moment of the admin-initiated unpublishment and for its full duration.
• The advertiser may contact Mayadeen support within 7 days from the date the in-app notification is deemed received under Section 3.3 to contest the action.
• If the action is reversed following a support review, all paused days are automatically restored to the listing's paid duration in full.
• This is a reversible administrative action and does not constitute a finding of a Terms of Service violation. It does not trigger the formal Section 11.3 process unless Mayadeen separately determines that the underlying violation is serious in nature.

11.4 Removal Criteria

A listing will only be permanently removed if one of the following conditions is met:

• Existence of objective evidence of clear Terms of Service violation
• Advertiser confirms the violation or cannot provide convincing defense
• Repeated violations from the same account
• Court or government order for removal

Important: Reports without sufficient evidence or based solely on personal opinion will not result in listing removal.

11.5 Compensation for False Reports and Counter Pause Mechanism

To protect advertisers who paid listing fees, we apply the following compensation policy:

• If the report is rejected after review:
  • Listing is immediately reactivated
  • The paid listing duration counter is automatically paused from the moment any admin-initiated suspension or unpublishment takes effect, and automatically resumes upon reinstatement of the listing. The net effect of this pause/resume mechanism is that the number of suspended days is restored to the paid listing period (e.g., if a listing was suspended for 3 days then the report was rejected, 3 days are automatically restored to the listing duration)
  • Apology notice sent to advertiser
• If false reports are repeated from the same user:
  • Reporting capability may be restricted from their account
  • Account may be suspended or permanently banned

11.6 Right to Appeal

If your listing is removed, you have the right to:

• Submit an appeal within 7 days from removal date
• Provide additional evidence or clarifications
• Request a second review from the moderation team

Appeals will be responded to within 5 business days. The decision after second review is final.

11.7 Refund Policy Upon Removal

If your listing is removed due to confirmed Terms of Service violation:

• You are NOT entitled to a refund of listing fees
• Publishing your listing signifies your agreement to and compliance with the Terms of Service
• Removal due to violation is a result of your non-compliance, not our failure to provide the service

Exception: If the removal decision was erroneous (proven through appeal), the listing is reactivated + compensation for suspension/removal days.

11.8 Finality of Decisions

Decisions made after second review (appeal) are final and binding. No additional reviews will be conducted except in exceptional cases (new substantial evidence, clear procedural errors).

11.9 Cooperation with Authorities

In cases of criminal violations (fraud, scam, forgery, illegal content):

• We reserve the right to immediately remove content without prior notice
• Report illegal activities to competent authorities
• Provide data and evidence to judicial authorities upon request

12. Account Termination

We may suspend or terminate your account if:

• You violate these Terms
• You engage in fraudulent activity
• Your account remains inactive for an extended period
• Required by law

When we suspend or terminate your account, we will send a notification email to your registered email address.

You may delete your account at any time through the App settings.

13. Changes to Terms

We may update these Terms from time to time by posting the updated version on this page. Your continued use of the App or Services after changes constitutes acceptance of the new Terms. It is your responsibility to review these Terms periodically.

14. Governing Law and Jurisdiction

14.1 Governing Law

These Terms of Use are subject to and shall be interpreted in accordance with the laws and regulations in force in the Syrian Arab Republic.

14.2 Jurisdiction

In the event of any dispute relating to the use of the application or the services it provides, the exclusive jurisdiction shall be with the courts of the city of Damascus.

14.3 Dispute Resolution and Limitation Period

Voluntary Dispute Resolution:

Before initiating any legal proceedings, we encourage users to attempt to resolve disputes through:

1. Direct Communication: Contact us at support@mayadeen.app to discuss your concern
2. Voluntary Mediation: If direct communication fails, either party may propose non-binding mediation through the Damascus Chamber of Commerce or another mutually agreed mediator

Either party may choose to skip these voluntary steps and proceed directly to court if they prefer.

Time Limit for Filing Claims (Statute of Limitations):

Any claim, dispute, or legal action arising from or relating to your use of the Mayadeen App or Services, these Terms of Service, or any transaction conducted through the platform must be filed in court within one (1) year from the date the cause of action arose.

When Does the One-Year Period Start?

• For listing issues: When you discovered (or reasonably should have discovered) the problem with your listing
• For payment disputes: When the payment transaction was completed
• For account suspension/termination: When the suspension or termination occurred
• For refund claims: When your refund request was denied
• For fraud or misrepresentation: When you discovered (or reasonably should have discovered) the fraud

Effect of Missing the Deadline:

If you do not file your claim in court within the one-year period, you permanently forfeit your right to pursue that claim. This time limit applies regardless of whether you were aware of your legal rights at the time.

No Extension or Waiver:

This one-year limitation period cannot be extended, paused, or waived except as required by mandatory applicable law. Attempting voluntary mediation or contacting customer support does NOT pause or extend this deadline.

15. Language

These Terms are provided in Arabic and English for your convenience. In case of any conflict or inconsistency between the Arabic and English versions, the Arabic version shall prevail and be the legally binding version.

16. General Provisions

16.1 Severability

If any provision of these Terms of Service is found by a court or other competent authority to be invalid, unlawful, or unenforceable, that provision shall be deemed severed from these Terms. The remainder of these Terms shall continue in full force and effect to the maximum extent permitted by law. If possible, the invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving its original intent.

16.2 Entire Agreement

These Terms of Service, together with our Privacy Policy, constitute the entire agreement between you and Mayadeen regarding your use of the App or Services. These Terms supersede and replace any prior agreements, understandings, or representations, whether written or oral, relating to the subject matter herein.

16.3 No Waiver

Mayadeen's failure to enforce any right or provision of these Terms shall not be deemed a waiver of such right or provision. Any waiver of any provision of these Terms will be effective only if in writing and signed by an authorized representative of Mayadeen. No waiver of any breach or default shall constitute a waiver of any subsequent breach or default.

16.4 Assignment and Transfer

Your Rights: You may not assign, transfer, or delegate these Terms or your rights and obligations hereunder, in whole or in part, without Mayadeen's prior written consent. Any attempted assignment or transfer in violation of this provision shall be null and void.

Mayadeen's Rights: Mayadeen may freely assign, transfer, or delegate these Terms and its rights and obligations hereunder, in whole or in part, without restriction. This includes assignments in connection with a merger, acquisition, corporate reorganization, sale of assets, or by operation of law.

16.5 No Third-Party Beneficiaries

These Terms are for the benefit of, and will be enforceable by, only you and Mayadeen. These Terms do not confer any third-party beneficiary rights upon any other person or entity.

16.6 Section Headings

The section and subsection headings in these Terms are provided for convenience only and shall not affect the interpretation or construction of these Terms.

16.7 Force Majeure

Mayadeen shall not be liable for any failure or delay in performing its obligations under these Terms if such failure or delay is due to circumstances beyond its reasonable control, including but not limited to:

• Natural disasters: Earthquakes, floods, fires, storms, or other acts of nature
• War or civil unrest: War, terrorism, riots, civil disorder, or armed conflict
• Government actions: Government orders, laws, regulations, embargoes, or sanctions
• Infrastructure failures: Power outages, internet disruptions, or telecommunications failures not caused by Mayadeen
• Pandemics or epidemics: Public health emergencies, quarantines, or travel restrictions
• Strikes or labor disputes: Strikes, lockouts, or labor shortages affecting third-party service providers
• Technical failures: Failures of third-party hosting providers, payment processors, or other critical service providers

During any period of force majeure, Mayadeen's obligations shall be suspended for the duration of the event. Mayadeen will use reasonable efforts to minimize the impact and resume normal operations as soon as practicable.

16.8 Notice Requirements

Notices to Users: Mayadeen provides notices to you via in-app notifications posted within the Mayadeen application, including updates to these Terms or Privacy Policy. Such in-app notifications are deemed received 24 hours after posting, in accordance with Section 3.3, whether or not the user has opened or viewed them.

Listing-Level Moderation Actions: All listing-level moderation actions — including but not limited to listing suspension, listing unpublishment, apology notices issued to advertisers under Section 11.5, and final decisions under Section 11.3(5) — are communicated to the advertiser exclusively via in-app notification, governed by the deemed-receipt rule in Section 3.3.

Account-Level Actions: For account suspension or termination under Section 12 only, notice will also be provided by email to your registered email address. Such email notices are deemed received 24 hours after sending, in accordance with Section 3.3. You are responsible for keeping your registered email address valid and up to date.

Detailed Moderation Notice under Section 11.3(4): The detailed notice that opens the 48-hour response window for a suspended listing is sent by email to the registered email address. The 48-hour response window begins when that email notice is deemed received under Section 3.3.

Notices to Mayadeen: For legal notices or formal communications, you must contact us at:

• Email: support@mayadeen.app

Legal notices to Mayadeen are deemed received 3 business days after being sent via email.

16.9 Electronic Agreement and Acceptance

By clicking "I Agree," "Sign Up," "Continue," or similar buttons, or by accessing or using the App or Services, you acknowledge that:

• You have read and understood these Terms of Service in their entirety
• You agree to be bound by these Terms and our Privacy Policy
• Your electronic acceptance constitutes a legally binding agreement equivalent to a handwritten signature under applicable law
• You have the legal capacity to enter into this agreement

Record Keeping: Mayadeen maintains electronic records of user acceptance of these Terms, including timestamps and IP addresses, which may be used as evidence of your agreement in any legal proceedings.