Privacy Policy

Service Provider Information

• Service Name: Mayadeen Real Estate Platform
• Email: support@mayadeen.app
• Website: https://mayadeen.app

Introduction

Mayadeen ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application.

1. Information We Collect

1.1 Personal Information

When you register and use the App or Services, we collect:

• Account Information: Name, email address, phone number
• Payment Information: Processed by Apple/Google (we don't store payment details)
• Google Sign-In: When you choose to sign in using your Google account, we only receive your name and email address. We do not access any other private data in your Google account, nor do we gain access to other Google services.

1.2 Property Listing Information

• Property descriptions and features
• Property photographs
• Property Location Data: Latitude/longitude coordinates and street addresses of real estate properties you manually enter when creating a listing. This refers to the location of the property itself, not your personal location or device GPS data.
• Pricing information

1.2.1 Device Location (Optional)

When using Google Maps on Android/iOS devices, you may grant optional permission for the app to access your device's location. This helps you:

• Center the map on your current location for easier navigation
• Quickly find and select locations

Important: This permission is entirely optional. You can decline and manually search for locations on the map. If granted, your device location is only used temporarily to center the map and is not stored or transmitted to our servers. Only the coordinates you manually select are saved.

1.3 Automatically Collected Information

When you use our Service, we automatically collect:

• IP Address: Collected for security monitoring, fraud detection, and consent logging. IP addresses may reveal your approximate geographic location (city or region level). This data is deleted when you delete your account.
• Server Logs: Access times, browser type, and requested URLs for technical diagnostics and security. Logs are retained for 12 months.
• Device Information: Operating system, device model, and app version for compatibility and troubleshooting.

1.3.1 Consent Records

When you accept these Terms and Privacy Policy (both at the time of registration and when you accept a subsequent update), we record the following with your account:

• The version of the Terms and Privacy Policy you accepted
• Date and time of acceptance
• Your IP address
• Your platform (iOS or Android)

This consent data is stored as part of your account and is deleted when you delete your account. You can download all your data, including consent records, using the "Download My Data" feature in your profile.

1.3.2 Content Moderation and Report Data

When you submit a report about a property listing, we collect and store the following information to investigate the report and maintain platform safety:

• Report description: The text you write when submitting a report
• Your user identifier: Linked to your account to manage report history and detect abuse patterns
• The reported listing identifier: To associate the report with the relevant property
• Timestamp: Date and time the report was submitted
• IP address: Collected at the time of submission for fraud detection and anti-abuse purposes

We also maintain an internal reporter activity record linked to your account. This record tracks the number of reports you have submitted and their outcomes, and is used solely to detect coordinated abuse of the reporting system. This record is deleted when you delete your account.

Report data is used for content moderation purposes only and is not shared with other users. See Section 5 for retention periods.

1.3.3 Email Deliverability Records

When an email sent to your address results in a permanent delivery failure (bounce) or is marked as unwanted by your email provider (complaint), we add your email address to an internal suppression list. This prevents us from sending further emails to that address, which protects both you and the reliability of our communications. This record includes your email address, the reason for suppression, and an expiry date after which the suppression may be lifted. This processing is based on our legitimate interest in responsible email communications. If you believe your email address has been incorrectly added to this list, please contact support@mayadeen.app.

1.4 Tracking Technologies and Mobile Analytics

Our mobile application uses various technologies to collect information automatically:

What We Do NOT Collect:

• We do not use third-party advertising networks or sell your data to advertisers
• We do not track your browsing activity outside the Mayadeen app

Managing Your Data:

• Clear App Data: Use your device settings to clear cached data
• Log Out: End your session and clear authentication tokens
• Uninstall: Removes all locally stored data from your device

2. How We Use Your Information

We use collected information for:

3. How We Share Your Information

3.1 Public Information

The following information is publicly visible to App users:

• Your name (as property owner/agent)
• Phone number (for property inquiries)
• Property listings and photos
• Property location and address

3.2 Third-Party Services

We work with trusted third-party service providers to operate our platform. These providers may process or store your data on our behalf for the following purposes:

Data Protection: We select service providers based on their security standards and data protection capabilities. Our primary infrastructure is located in the European Union, which provides strong data protection standards.

Your Rights: You can request information about our current service providers by contacting support@mayadeen.app.

3.2.1 Map Services

Mayadeen displays maps using:

• Self-hosted map data sourced from open datasets including OpenStreetMap (© OpenStreetMap contributors) and public satellite imagery
• Google Maps Platform on Android/iOS devices for enhanced map features

Google Maps Usage (Android/iOS):

• When Google Maps is active, map tiles are loaded from Google's servers
• If you grant location permission, your device location is shared with Google Maps to center the map on your current position
• Google may collect usage data according to their Privacy Policy
• Only the coordinates you manually select are sent to our servers and saved

Self-hosted Maps: For map displays using our self-hosted infrastructure, we do not share your location or search data with any third-party map providers. All map rendering occurs on our own servers.

For detailed map data attribution and licenses, see the "About Maps" section in the application.

3.3 Legal Requirements

We may disclose your information if required by law or to:

• Comply with legal processes and government requests under applicable Syrian law
• Protect our rights and property
• Prevent fraud or security threats
• Protect user safety

3.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner.

4. Data Security

We implement security measures to protect your information:

• Encryption: Data transmitted using SSL/TLS encryption
• Access Controls: Limited employee access to personal data
• Regular Audits: Security reviews and updates
• Secure Storage: Data stored on protected servers

4.2 Security Incidents

Our Security Measures:

• Password Security: Passwords are protected using industry-standard cryptographic hashing
• Data Encryption: Data in transit is protected with encryption
• Session Management: Authentication sessions can be terminated if unauthorized access is suspected
• Access Controls: Restricted employee access to user data
• Security Monitoring: Regular security reviews and monitoring

Incident Response:

In the event of a security incident that affects your personal data, we will investigate, contain, and remediate the issue. We will notify affected users if required by applicable law or if we determine notification is appropriate to protect your interests.

5. Data Retention

We retain your information only for as long as necessary to provide our services and comply with legal obligations:

5.1 Backups and Disaster Recovery

We maintain encrypted database backups to protect against data loss and ensure service continuity. These backups:

• Are stored on secure infrastructure with redundancy measures
• Contain database records only (property images are NOT included in backups)
• Are encrypted and not accessible for normal operations
• Are automatically replaced as part of routine backup rotation cycles

5.2 Account Deletion

When you or an administrator deletes your account:

• Production Database: Your account data is removed from our production database
• Property Images: Your property images are deleted from storage systems
• Backup Copies: Data may remain in encrypted backup copies until these backups are naturally replaced during routine rotation. These backups are encrypted and not used for operational purposes.
• Legal Exceptions: We may retain minimal information if required by law, for fraud prevention, or to resolve disputes

Important: We cannot control data cached by your device, other users' devices, or third-party services (such as search engines that may have indexed public property listings before deletion).

6. Your Privacy Rights

6.1 Access and Control

You have the right to:

• Access: Request access to your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and data
• Data Portability: Receive your data in a portable format

Note: We only send essential transactional emails to registered users (verification codes, account notifications). We do not send marketing communications. Unregistered users do not receive any emails as they have not provided an email address.

6.2 Push Notifications

You can disable notifications in the App settings or device settings.

7. Children's Privacy

While browsing property listings does not require an account, users must be at least 18 years old to create an account and publish property listings. We do not knowingly collect personal information from users under the age of 18. If you believe a minor has created an account or provided us with personal information, please contact us immediately so we can delete their information.

8. International Data Transfers and Governing Law

Your information may be transferred to and stored on servers located outside your country of residence, including in the European Union. By using the App, you consent to such transfers.

8.1 Governing Law

This Privacy Policy is governed by the laws of the Syrian Arab Republic. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of Syrian courts.

8.2 Your Rights

Nothing in this Privacy Policy limits your statutory data protection rights under applicable laws in your jurisdiction.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time by posting the updated version on this page. For material changes that significantly affect your rights or how we handle your personal data, all users will be shown an in-app prompt requiring them to review and accept the updated policy before continuing to use the App. Your continued use of the App after any changes have been posted constitutes acceptance of the updated Privacy Policy.

10. Contact Us

For questions, concerns, or requests regarding your privacy or this policy, please contact us:

• Email: privacy@mayadeen.app
• Support: support@mayadeen.app
• Website: https://mayadeen.app

11. Language

This Privacy Policy is provided in Arabic and English for your convenience. In case of any conflict or inconsistency between the Arabic and English versions, the Arabic version shall prevail and be the legally binding version.

12. Your Consent

By using the Mayadeen App or Services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your information as described herein.